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| Infinity Resources, Inc. opens new call center | | | Infinity Resources, Inc. integrated a multiple contact center operation to support their direct marketing and third party fulfillment business. This milestone provides IRI’s clients the ability to utilize the latest in state-of-the-art technology and support business growth. The linking of the centers puts the call management in the hands of the contact center experts and ensures a stable and redundant operation. “The transition plan was to err on the side of the customer. Ultimately, their voice will let us know how successful the transition was.” Said Brad Schultz, IRI’s Vice-President of Operations. | | |
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